Live operation
On-site
Games, automations, hardware, media, and staff controls run at your business.
Escape room software reliability
Reliable escape room software and practical support
ARC runs games and room hardware from a Windows or macOS computer at your business. Staff get clear status, safe controls, and practical recovery tools without depending on a live internet connection.
Reliability is more than staying online. It means knowing whether a room is ready, seeing what failed, recovering without hiding the problem, and preparing for the next game.
Room readiness
One clear status
ARC checks important systems and reset state before the next game.
Support
Direct paths
Use the Learning Center, Discord community, or direct email support.
What reliable operation looks like
The goal is a room your staff can understand and recover—not a system that hides important details.
Before the game
Know whether the room is ready
Game Systems Monitor checks connections, devices, displays, game state, and reset validation, then gives staff one clear status.
During the game
See progress and take control
Staff can follow objectives, device state, timers, hints, cameras, and activity from the same workspace.
When something fails
Use clear overrides and history
Quick Actions, manual controls, device status, and the activity log help staff keep the experience moving and leave evidence for follow-up.
After the game
Reset to a known state
Reset checks help staff confirm the room is ready instead of relying only on memory or a paper checklist.
What keeps working if the internet goes down
ARC does not send every game command through a cloud service.
- Games and automations continue on the ARC computer.
- Props, locks, lighting, audio, and displays continue through local connections.
- Staff controls remain available on the business network.
- Online extras such as account services and supported cloud features wait for connectivity to return.
A practical recovery plan
No software can make computer, power, network, or device failures impossible. ARC helps owners prepare and respond clearly.
1
Keep a current backup
Back up ARC data before major changes and keep a copy away from the main control computer.
2
Plan for a replacement computer
Know which Windows or macOS computer can take over if the main machine fails and where installers and backups are stored.
3
Test failures before customers arrive
Disconnect a device, restart the ARC computer, and practice the staff response during a maintenance window.
4
Update on your schedule
Read the release notes, choose a quiet maintenance window, and verify the room before the next live game.
Clear, practical support
Choose the Learning Center, community help, or a direct conversation with the ARC team.
Learning Center
Follow setup and feature guides
Use the ARC docs for installation, game building, hardware connections, displays, backups, updates, and normal operation.
Discord
Ask practical implementation questions
Talk with the ARC team and other owners about room design, devices, automation, and operating choices.
Reach the people building ARC
Send product, account, or billing questions directly to [email protected].
Next step
Test reliability with one real room
Use the 30-day trial to connect real hardware, simulate a failure, complete a reset, and verify what happens without internet before you subscribe.